Friend of a business owner’s opinion matter

Since when does a friend of a business owner’s opinion matter? A friend just called me to tell me what happened at her job today. A well known friend of the business she works at stopped by to take care of something for the company she works at, (Let’s call my friend Sara and the family friend of the business lets call him Mike.) Sara was sitting at her desk doing her work when Mike came in and he starts telling her everything the office is doing wrong. From how they answer the phone to how they handle customer service. Well Sara has worked there for years and she’s taken a lot of … from extremely rude clients, Sara  listened to what he had to say and kept quiet out of respect. Sara couldn’t believe it, when he caused a family member to start crying by the warnings, he was giving to the business owners daughter, saying that her parents will punish her if she does this, doesn’t do that. My questions is how much does this mans opinions matter? He has influenced the company in the past by getting employees in trouble for no reason.

Day after a holiday automatically means crazy day at work

What is it about the day after a holiday that causes people to be overwhelmed at work? I run a department at a doctors office and I have the pleasure of hearing the office main lines ring every time someone calls in. I understand in order for the doctor to practice and treat patient’s will be calling in to ask the doctor a question and or schedule an appointment. What I don’t understand is why the lines have to be ringing non stop all day from 9am to 5pm. I got in at 9am and the receptionist was on 3 lines a few minutes later all 5 lines were lit up and she was passing calls to the doctor as well.This continued all day long. Yesterday was Labor day and we were open regular hours. Sunday we were open as well. Anytime I had to use the phones I had to watch the lines to see when I could grab one to make some work calls to patients to notify them about changes. So I ask again, why does the day after a holiday cause people to go crazy at a doctors office by keeping all the lines lit up?